Time and again, we were struck by how incredibly nice and helpful people were. After we had arrived at the airport and were still figuring out the public transportation, a Toronto bus driver, and later a subway token clerk, waved us on without payment. When we bought tickets from Toronto to Niagara Falls, the person selling the tickets pulled out a schedule, and using a pen and a highlighter, explained exactly where to go and when. At Niagara Falls itself, a local shuttle driver saw several of us waiting for the shuttle back to our bus for the return to Toronto. He told us to jump in and he took us to the bus stop (for free) even though it wasn't his route - just to make absolutely sue we wouldn't miss our bus.
In every one of these cases, these folks spontaneously offered this help even though I hadn't even thought of asking for it. I was really touched.
Even the buses apologize when they're not in service!
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